What is our guarantee policy?

Please find the full breakdown of our guarantee policy info here. 

Types of Guarantees Offered

iFixit and Manufacturer Warranties cover parts and tools sold from iFixit Europe 

iFixit Guarantee

These are the various levels of guarantee iFixit offers to cover products sold from eustore.iFixit.com. Claims can be made by contacting iFixit Support.

  • Lifetime Guarantee (Full Guarantee) 
    • This iFixit product is guaranteed to function as long as you have it. 
  • 1 Year Guarantee (Limited Guarantee) 
    • This product is guaranteed to function for one year. 
  • "As-is" 
    • This product is guaranteed to be as described on the product page on arrival. If it is defective, let us know and we’ll make it right. 

Manufacturer Warranties

A specific product's manufacturer backs these warranties for a stated amount of time. To claim a warranty replacement, you as the purchaser must contact the manufacturer directly.

A “ Lifetime Manufacturer Warranty” may have different terms than iFixit’s Lifetime Guarantee. Please contact the manufacturer for any details.

iFixit Guarantee Details

Limitation

Our policy is to honor guarantee claims within the guarantee period unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. We may require you to return a product for analysis prior to the issuance of a credit or replacement.  iFixit is not liable for reimbursing third-party costs as we facilitate customers to be able to do repairs themselves to save on labor.

TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, IFIXIT WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF OUR PRODUCTS.

Consumables

Some products, like batteries, are designed to be consumed during use. Product pages will tell you what items are designed to be consumed during use. Items like the Pro Tech Toolkit have consumable products that are covered under their own “As-is” guarantee. Those consumables won’t get lifetime guarantee replacement, but the other tools and parts will be covered.

Example: If your iPhone 5 battery replacement fails entirely after a couple months, we’ll replace it. If it loses potency after dozens and dozens of cycles, we won’t. 

Another example: If one of the Plastic Opening Tools in your Pro Tech Toolkit breaks in half the first time you use it to pry a connector loose, we’ll replace it. If it loses the ability to pry as precisely as it did the first time after hundreds of uses, we won’t. 

Legacy Products

We’re always trying to sell better products. That means, from time to time, we upgrade or alter the items in our store. We can’t always provide an exact replacement for a legacy product if we don’t have any more! But, we still honor our guarantee and will send an equivalent item as a replacement.

Example: The Pro Tech Toolkit now has much better tweezers than it did in 2011. If your 2011 tweezers fail, we’ll send the current version. Unfortunately, we can’t let you choose which version of the product we send. 

Shipping

In most cases, we will cross-ship guarantee replacements for defective parts and tools. This simply means that we will send you a replacement item and we expect to receive the defective item back if we do not request the part back you are welcome to dispose of it properly.

In some cases, we may require you to ship the failed item back to us before we send your replacement. 

Appearance

We guarantee the function of our products, not their appearance.

Example: If the sticker on the back of your 54 Bit Driver Kit comes off, we won’t send a replacement. But if the bits inside fail, we will.

User Error

We can’t cover user error. If you lose something from your order, we can't replace it for you. If you break a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it. Additionally, if you destroy a tool or tool roll due to misuse, we can’t replace it.

iFixit is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

Example: If you use a Pro Tech Screwdriver to punch holes in a wall, we won’t replace the driver. If you use a Pro Tech Screwdriver to turn screws and the tip fails, we’ll send a replacement. 

Another example: If your replacement iPhone screen stops working a year after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen. 

Length

Our “ One Year Guarantee” covers the item for one calendar year after you receive the original item.

Our “ Lifetime Guarantee” is forever, given your and iFixit’s continued existence.

In the event that a guaranteed replacement is sent, the guarantee will continue to be valid until the guarantee expires or for 30 days from the date of receipt, whichever provides longer coverage for you.

Proof of Purchase

We reserve the right to require proof of purchase to provide support for products under guarantee.

Parts

Before making a claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it is subject to a restocking fee. iFixit will replace any defective or malfunctioning part at no charge; if the part is no longer available, we will provide a refund.

Make a Claim

To exercise your iFixit guarantee, please contact us and our customer service team will be glad to help you. You can find information on how to properly submit a guarantee request here. These warranties give you specific legal rights, and you may also have other rights which vary from country to country. Claim processing may require further documentation. We'll let you know after the claim is submitted.

Quality Parts

Not all parts or sellers are created equal. And sometimes it’s hard to tell apart the good, the bad, and the inconsistent. We’ve spent more than a decade vetting sources and suppliers.

Our parts quality consistently leads the industry because we have the most robust processes: all parts are rigorously tested, iFixit certified and backed by our Lifetime Guarantee.

Learn more here:  iFixit Quality Parts