What happens if my package is returned to you?

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you and offer to ship the parcel again one time for free. Rejecting receipt of a package is considered returning the package and may be subject to a 25% restocking fee. Any fees and shipping charges incurred will be rebilled to the customer. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 6 weeks from the estimated delivery date, please contact iFixit Support.