What happens if my package is returned to you?

If a parcel is sent back to us as undeliverable, we will process this item as a return for a refund and we will withhold the initial shipping costs. If the customer does not accept a package we reserve the right to withhold the initial shipping charges and/or charge a return fee of 25 percent of the value of the good. In this case, any additional fees and shipping costs incurred will be charged to the customer.

Please notify iFixit Customer Service if you suspect that an order cannot be delivered to the specified address and you have not received a return confirmation or refund within 6 weeks.